Feedback from customers is hard to get. Tired by the process of filling endless boring forms, customers are looking for a conversation, a candid mobile chat which is more personalized.
AceBot's customer conversations do just that! AceBot enables you to have a conversation with your customers and collect feedback at the same time. We call this feedback 2.0
Your customer conversations are enabled with Emotion AI. This means all your open-ended/free text responses can be categorized based on sentiment in real time, giving you the ability to ask follow-up questions based on the emotions derived.
Conversational surveys are a great way to keep your customers engaged but that does not mean they are not structured. AceBot's conversational surveys are not only engaging but they also get structured data in a simple csv or xls format.
Have a conversation and gather feedback based on events - store or website visit, fortnightly or monthly conversations. When it's a conversation, it can happen as often as you'd like.
Event based email sent to Customer to have a conversation with you
Get structured data and understand your customer
See 50% to 80% Completion Rates
Engaged Conversation Started
Start a conversation with a customer feedback conversation here